To answer your questions with maximum efficiency, this section was set up to get you in touch with the person best suited to answer your questions. For each of the sections below, you will be able to request additional informations to our customer service.

To check your previous conversations with our customer service, click on this link.

I am looking for an item on the website but cannot find it

Are all The items on the site available ?

How to pay by credit card?

Credit Card: in which currency can I pay?

Credit card: my credit card is not accepted by WorldPay / PayPal

Credit Card: why am I asked for additional information?

Payment by PayPal

Payment by Cheque

Payment by bank transfer

Cash, and Money order

Free shipping conditions

Parcel tracking and choice of the shipping company

Delivery time

Shipping costs calculation

Status of the order

Cancelling a confirmed order

Modification of an order

How to track a parcel.

Processing time for orders

Parcel insurance

An item is missing from my order

The item does not match my wishes

I cannot download the content of my digital download card

Suggestion and technical issues

Other questions